Technology Support Engineer
Accenture · Manila
Full-timeonsitejuniorTechTechnology
รายละเอียดงาน / Description
Based in the Philippines, this position focuses on maintaining operational stability by resolving technical incidents across core business applications. The specialist will handle change requests, partner with external vendors, and enrich troubleshooting documentation. Candidates will serve as subject matter experts to diagnose complex issues and drive continuous service improvements.
หน้าที่ความรับผิดชอบ / Responsibilities
- Operate autonomously as a subject matter expert across business system components
- Participate actively in team meetings and deliver practical problem resolutions
- Maintain detailed documentation of system issues and solutions for knowledge transfer
- Engage with key stakeholders to evaluate system disruptions and set task priorities
- Identify recurring technical patterns and propose continuous service enhancements
- Manage requests for change and collaborate closely with external technology partners
คุณสมบัติ / Qualifications
- At least two years of specialized experience in Salesforce Service Cloud
- Proven track record configuring and tailoring Salesforce cloud solutions
- Strong knowledge of case management and client service workflow designs
- Working familiarity with incident management and change control frameworks
- Demonstrated capability in parsing system diagnostic logs and resolving complex errors
- Excellent communication skills for cross-functional alignment and vendor collaboration
ทักษะที่ต้องการ / Required skills
- Salesforce Service Cloud
- Incident Management
- Change Management
- Troubleshooting
- Log Analysis
- IT Service Management