Policy Services Officer - Valuation (1 Year Contract)
Prudential · Singapore
ContractonsiteOperationsCustomer Service
รายละเอียดงาน / Description
Based in Singapore, this role involves processing daily policy service requests from customers and financial consultants. You will manage various client and policy-level changes, ensuring timely and accurate execution according to service standards. The position also requires active participation in projects, identifying process gaps, and implementing improvements to enhance efficiency and customer satisfaction.
หน้าที่ความรับผิดชอบ / Responsibilities
- Process customer policy service requests daily
- Manage various client and policy-level changes
- Handle customer escalations and resolve complaints independently
- Develop and maintain standard operating procedures
- Identify process gaps and drive improvement initiatives
- Collaborate with technology teams on business requirements and UAT
คุณสมบัติ / Qualifications
- Diploma or Degree holder
- Customer-oriented with strong communication skills
- Meticulous and able to meet service standards
- Possesses problem-solving abilities
- Proficient in MS Office applications
- Knowledge of life, ILP, and term insurance plans is a plus
ทักษะที่ต้องการ / Required skills
- Customer Service
- Problem Solving
- Communication
- Attention to Detail
- MS Office
- Process Improvement
ทักษะเพิ่มเติม / Nice to have
- Life Insurance
- ILP
- Term Insurance
- Digital Mindset