Client Technical Specialist
Singtel · Kuala Lumpur, Malaysia
Full-timeonsiteseniorEngineeringTechnology
รายละเอียดงาน / Description
Based in Malaysia, this role focuses on providing advanced technical network support and advisory services to enterprise clients. You will resolve escalated network incidents, conduct root-cause investigations, and verify complex configuration changes to maintain service level agreements. Additionally, the role involves creating technical documentation, mentoring operational teams, and serving as a trusted technical advisor to ensure network reliability.
หน้าที่ความรับผิดชอบ / Responsibilities
- Deliver advanced troubleshooting and resolution for incidents escalated from the NOC
- Serve as the network subject matter expert and trusted advisor for enterprise clients
- Review and implement configurations for complex network modifications and maintain accurate documentation
- Perform fault isolation, incident tracking, and thorough root cause analysis
- Develop technical support bulletins, troubleshooting guides, and knowledge base articles
- Maintain proactive and clear communication with clients to ensure high service satisfaction
คุณสมบัติ / Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related discipline
- At least five years of professional experience supporting enterprise network environments
- In-depth expertise in networking concepts including LAN/WAN, routing, switching, and network security
- Hands-on knowledge of routing protocols such as BGP, OSPF, MPLS IPVPN, and Cloud Connect
- Practical experience managing SD-WAN solutions like Silverpeak, Cisco, Fortinet, or VeloCloud
- Strong written and spoken English communication skills
ทักษะที่ต้องการ / Required skills
- Network Troubleshooting
- BGP
- OSPF
- MPLS
- SD-WAN
- Cisco
- Fortinet
- Juniper
- Routing and Switching
- Incident Management
ทักษะเพิ่มเติม / Nice to have
- CCNP
- CCIE
- SD-WAN Certification
- MSP Experience