Customer Service Specialist (PLUK)
Prudential · Metro Manila
Full-timeonsiteCustomerCustomer Service
รายละเอียดงาน / Description
Based in the Philippines, this role involves providing comprehensive customer support across various channels for a leading insurance provider. The specialist will address inquiries, resolve complaints, and offer information on products and services, ensuring high levels of customer satisfaction. This position requires a proactive approach to problem-solving, data analysis for insights, and promoting digital tools to enhance the customer experience.
หน้าที่ความรับผิดชอบ / Responsibilities
- Serve as the primary non-face-to-face customer contact point
- Provide accurate and timely responses to customer inquiries and requests
- Collect and analyze customer data to recommend solutions and insights
- Resolve incidents and issues, escalating when necessary
- Promote the use of digital tools and channels to customers
- Handle inbound calls, outbound calls, social media messages, and emails
ทักษะที่ต้องการ / Required skills
- Customer Service
- Communication
- Problem Solving
- Data Analysis
- Customer Relationship Management
- Conflict Resolution
ทักษะเพิ่มเติม / Nice to have
- Social Media Management
- Ticketing Systems
- Insurance Products