Associate Engineer, Service Desk
Singtel · Singapore, Singapore
Full-timeonsiteentryOperationsService DeskIT SupportTelecommunicationsHelpdeskOperations
รายละเอียดงาน / Description
Based in Singapore, this role serves as the primary contact point for technical troubleshooting and end-user support across internal and external systems. You will handle incident diagnostics, resolve technical issues via phone and email channels, and log cases meticulously within the ticketing platform. In addition, you will collaborate with upper-tier engineering teams to ensure swift resolution while maintaining high service standards in a 24/7 operational setup.
หน้าที่ความรับผิดชอบ / Responsibilities
- Provide front-line technical support to internal and external end-users across multiple channels
- Perform initial problem diagnostics and resolve customer issues using technical knowledge
- Deliver remote assistance through structured questioning and troubleshooting techniques
- Accurately record all incidents, queries, and requests within the service desk ticketing platform
- Escalate complex technical matters to higher-tier teams and monitor progress until final closure
- Document solutions and update operational procedures within the internal knowledge base
คุณสมบัติ / Qualifications
- Diploma or Degree in Information Technology, Computer Engineering, or a related discipline
- Fresh graduates are encouraged to apply
- Foundational understanding of computer networking, hardware, internet standards, and protocols
- Strong interpersonal and communication skills in spoken and written English
- Analytical problem-solving mindset with a customer-centric attitude
- Willingness to work rotational shifts providing 24/7 operational coverage
ทักษะที่ต้องการ / Required skills
- Technical Support
- Service Desk
- Incident Management
- Ticketing Systems
- Computer Networking
- Troubleshooting
- Customer Service
ทักษะเพิ่มเติม / Nice to have
- Telecommunications
- 4G
- 5G
- LTE
- VoLTE