Engineer (Tier 2)
Singtel · Singapore, Singapore
Full-timeonsitemidEngineeringTechnology
รายละเอียดงาน / Description
Based in Singapore, this role provides Tier 2 technical assistance for enterprise network infrastructure and handles incident troubleshooting within set service level standards. The specialist acts as an escalation contact, investigating root causes, liaising with global clients, and coordinating with technology vendors. Working across rotating shift cycles, you will help sustain high network availability, update technical records, and drive continuous operational improvements.
หน้าที่ความรับผิดชอบ / Responsibilities
- Deliver Tier 2 technical support for enterprise network services within defined SLA targets
- Conduct incident diagnosis, troubleshooting, and root cause analysis to resolve network problems
- Serve as an escalation liaison for operational teams, corporate clients, and third-party telecom carriers
- Escalate complex or unresolved network matters to Tier 3 engineers with detailed documentation
- Partner with external hardware vendors to troubleshoot Customer Premises Equipment like routers and switches
- Participate in rotational 24x7 shift rosters and on-call standby duties to maintain uptime
คุณสมบัติ / Qualifications
- Degree or Diploma in Computer Science, IT, Telecommunications, Computer Engineering, or related fields
- Willingness and ability to work on a 24x7 rotational shift schedule including standby
- Prior background in network operations, technical support, or incident management is advantageous
- Strong grounding in IP networking fundamentals and enterprise network environments
- Working knowledge of network troubleshooting, incident lifecycle handling, and root cause analysis
- Familiarity with vendor hardware such as Cisco or Juniper routers and switches is preferred
ทักษะที่ต้องการ / Required skills
- IP Networking
- Network Troubleshooting
- Incident Management
- Root Cause Analysis
- Routers and Switches
- Customer Premises Equipment
ทักษะเพิ่มเติม / Nice to have
- Cisco
- Juniper
- ITSM
- Telecommunications