พนักงานต้อนรับ (Receptionist)

รายละเอียดงาน / Description

Responsibilities

• Greet Clients and Pets: Welcome clients and their pets, providing initial guidance on the services offered by the veterinary hospital.
• Handle Phone Calls and Appointments: Answer phone calls from clients, schedule appointments with veterinarians, and respond to general inquiries about hospital services.
• Manage Medical Records and Documentation: Record pet information in the computer system, manage related documents, and ensure that all recorded data is accurate and up-to-date.
• Coordinate Communications: Act as a liaison between veterinarians and clients, and coordinate with various departments within the hospital for smooth operations.
• Process Payments: Handle client payments, prepare receipts, and provide information about treatment costs.
• Maintain a Clean Reception Area: Ensure that the reception area and workspace are always clean and organized.
• Post-Treatment Client Care: Provide follow-up information to clients after treatments, including scheduling any necessary follow-up appointments.

Qualifications

• Love for Animals: A passion for pets, with a commitment to providing the best care and service to clients and their pets.
• Communication Skills: Strong verbal and written communication skills, capable of providing clear guidance and answering client inquiries.
• Interpersonal Skills: A friendly and professional demeanor, with patience and tolerance in dealing with clients.
• Computer Skills: Proficient in basic computer programs such as Microsoft Office and veterinary medical record software.
• Work Experience: Previous experience in veterinary hospitals or in customer service positions will be a plus.
• English skill is preferable
• Comfortable to work as a shift.