Customer Service Specialist (PLUK)
Prudential · Metro Manila
Full-timeonsiteCustomerCustomer Service
รายละเอียดงาน / Description
Based in the Philippines, this role involves providing comprehensive customer service for an insurance company. The specialist will handle inquiries, resolve complaints, and process various transactions for clients and agents, ensuring a smooth and efficient experience. This position also supports digital initiatives and administrative functions within customer centers nationwide.
หน้าที่ความรับผิดชอบ / Responsibilities
- Pre-screen new business applications and process payments
- Handle after-sales transactions and agent provisional receipts
- Provide administrative support and promote digital tools
- Manage customer inquiries, complaints, and provide solutions
- Process financial transactions and manage petty cash
- Support office administration and compliance reporting
ทักษะที่ต้องการ / Required skills
- Customer Service
- Problem Solving
- Communication
- Administrative Support
- Transaction Processing
- Digital Literacy
ทักษะเพิ่มเติม / Nice to have
- Insurance Knowledge
- Financial Transactions
- Compliance Reporting