Customer Research & Insights Manager
Prudential · Singapore
Full-timeonsiteseniorOtherMarketing
รายละเอียดงาน / Description
Based in Singapore, this role involves elevating customer experience by integrating research-based insights into various strategies and designs. The manager will utilize diverse qualitative and quantitative research methods to understand customers and stakeholders deeply. This position requires strong analytical skills to prioritize requests and deliver actionable insights that drive business outcomes.
หน้าที่ความรับผิดชอบ / Responsibilities
- Consult, design, and administer best practice qualitative and quantitative research.
- Drive customer insights practice, embedding research into strategies and programs.
- Support internal insights work from distributors, stakeholders, and employees.
- Provide guidance on appropriate research methods for actionable insights.
- Prioritize research requests and manage delivery of insights on time.
- Derive and consolidate insights into actionable reports and presentations for stakeholders.
คุณสมบัติ / Qualifications
- 7-8 years of relevant experience in customer insights or market research.
- Strong project management skills, handling multiple tasks concurrently.
- Adept at managing projects with multiple internal and external stakeholders.
- Bachelor’s Degree in business, communications, management, marketing, or finance.
- Curious, analytical, and resourceful mindset with a positive attitude.
- Excellent interpersonal, verbal, and written communication skills.
ทักษะที่ต้องการ / Required skills
- Customer Research
- Market Research
- Qualitative Research
- Quantitative Research
- Data Analysis
- Project Management
- Stakeholder Management
- Communication
- Presentation Skills
- Budget Management
ทักษะเพิ่มเติม / Nice to have
- Behavioral Science
- NPS Improvement