DE034139-Customer Service Associate
Accenture · Muntinlupa
Full-timeonsiteentrySalesSales
รายละเอียดงาน / Description
Based in the Philippines, this full-time role focuses on maintaining and expanding relationships with existing client accounts. The associate will make outbound calls to present new solutions, deliver product demonstrations, and negotiate agreements to secure contract renewals and upsells. Working on a night shift schedule, the position also coordinates with cross-functional groups to track deal pipelines and execute strategic campaigns.
หน้าที่ความรับผิดชอบ / Responsibilities
- Contact existing client accounts through outbound voice communications
- Uncover expansion possibilities and close upsell opportunities
- Provide product demonstrations and articulate commercial value
- Direct contract renewal discussions and account renegotiations
- Partner with internal sales, deployment, and marketing units
- Monitor deal pipeline progression and ensure reliable forecasting
คุณสมบัติ / Qualifications
- Demonstrated background handling voice customer accounts
- Minimum of six months of relevant working experience
- Previous experience in sales or upsell activities is advantageous
- Existing legal authorization to live and work in the country
ทักษะที่ต้องการ / Required skills
- Outbound Calling
- Account Management
- Upselling
- Contract Negotiation
- Pipeline Management
ทักษะเพิ่มเติม / Nice to have
- B2B Sales
- Product Demonstration
- Forecasting