Employee Assistance Officer Manager APAC
Accenture · Kuala Lumpur, Exchange 106
Full-timeonsitemidOtherOperations
รายละเอียดงาน / Description
Based in Malaysia, this role leads regional employee assistance efforts across the APAC region, responding to various incidents such as security events, travel disruptions, and medical emergencies. The manager ensures timely, compassionate, and compliant support for employees during both routine operations and crisis situations. This position involves coordinating with multiple stakeholders to protect employees, minimize organizational risk, and support informed decision-making during high-impact incidents.
หน้าที่ความรับผิดชอบ / Responsibilities
- Lead regional employee assistance during disruptive events and security incidents.
- Coordinate support for employees affected by travel issues, evacuations, or medical emergencies.
- Serve as the regional lead during crisis activations and track employee welfare.
- Build partnerships with HR, Legal, and other departments for aligned support.
- Oversee complex employee assistance cases from start to resolution.
- Develop and maintain regional employee assistance procedures and program metrics.
คุณสมบัติ / Qualifications
- Bachelor's degree or equivalent experience.
- At least 3 years in corporate security, crisis management, or employee assistance.
- Willingness to participate in on-call rotations.
- Experience supporting operations across the APAC region.
- Familiarity with international travel risk management.
- Strong understanding of crisis management principles and incident response.
ทักษะที่ต้องการ / Required skills
- Crisis Management
- Employee Assistance
- Incident Response
- Stakeholder Management
- Case Management
- Program Management
- Communication
- Confidentiality
ทักษะเพิ่มเติม / Nice to have
- Corporate Security
- Emergency Management
- Risk Management
- APAC Operations
- Travel Risk Management
- Employment Law
- Privacy Regulations
- Cross-cultural Communication
- Data Analysis
- Executive Reporting