Delivery Operations Representative
Accenture · Kuala Lumpur, Vertical Corp. Tower B
Full-timeonsitemidOperationsOperationsCustomer SupportDigital MarketingKuala LumpurVietnamese
รายละเอียดงาน / Description
Based in Malaysia, this role within the customer support operations team focuses on handling user inquiries, resolving escalations, and providing prompt solutions. You will address routine problems, ensure adherence to service level agreements, and collaborate closely with peers to maintain high operational standards. The position requires working across rotational shifts to support digital marketing and customer care workflows.
หน้าที่ความรับผิดชอบ / Responsibilities
- Address and resolve incoming customer inquiries, complaints, and escalations
- Analyze and troubleshoot lower-complexity operational issues
- Ensure faults and cases are closed within designated service level agreements
- Coordinate with team members and provide updates to supervisory management
- Adapt to changing tasks and follow instructions on new assignments
- Work effectively in a rotational shift environment
คุณสมบัติ / Qualifications
- Associate degree or college diploma
- 3 to 5 years of relevant professional experience
- Proficiency in English at a B2 level
- Proficiency in Vietnamese at a B2 level
- Familiarity with digital marketing concepts and customer support workflows
ทักษะที่ต้องการ / Required skills
- Customer Support
- Digital Marketing
- Problem Solving
- English
- Vietnamese
- Customer Operations
ทักษะเพิ่มเติม / Nice to have
- Training Delivery
- Escalation Management