Delivery Operations Analyst
Accenture · Subang Jaya, The Pinnacle
Full-timeonsitemidCustomerCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role joins the Customer Support vertical to address customer inquiries, complaints, and escalations while delivering high-quality resolutions. Working as an individual contributor, you will troubleshoot lower-complexity problems, collaborate closely with internal peers, and ensure service level agreements are consistently met. The position also supports digital marketing operations and involves rotational shift schedules.
หน้าที่ความรับผิดชอบ / Responsibilities
- Analyze and resolve lower-complexity issues and escalations from dissatisfied customers.
- Manage customer inquiries and ensure issues are closed within defined service level agreements.
- Work collaboratively with internal peers before reporting progress to supervisors.
- Handle customer operations tasks focused on digital marketing platforms.
- Execute daily operational tasks across assigned rotational shift schedules.
คุณสมบัติ / Qualifications
- Associate degree or college diploma.
- 3 to 5 years of relevant professional experience.
- Language proficiency in English at B2 level or equivalent.
- Language proficiency in Tagalog at B2 level or equivalent.
- Background in digital marketing operations or customer support services.
- Willingness and flexibility to work on rotational shift patterns.
ทักษะที่ต้องการ / Required skills
- Digital Marketing
- Customer Support
- Escalation Handling
- English
- Tagalog
- SLA Management
ทักษะเพิ่มเติม / Nice to have
- Training Delivery