Service Executive - PCP
UOB · Jakarta Pusat (City Area)
Full-timeonsiteentryCustomerCustomer Service
รายละเอียดงาน / Description
Based in Indonesia, this role is responsible for delivering frontline customer service support within the retail bank branch. The successful candidate will welcome visitors, assist with standard servicing needs, and guide clients toward appropriate financial solutions. Additionally, the position helps strengthen customer relationships, supports ongoing sales initiatives, and minimizes operational risks.
หน้าที่ความรับผิดชอบ / Responsibilities
- Greet visitors and provide guidance on general branch inquiries
- Handle routine customer service requests and account assistance
- Support product initiatives and sales targets to grow branch revenue
- Strengthen customer relationships to reduce client attrition
- Uphold high customer satisfaction standards across all interactions
- Follow banking procedures to minimize potential operational losses
คุณสมบัติ / Qualifications
- Understanding of retail banking products and branch environments
- Strong customer service orientation with good interpersonal abilities
- Effective verbal and written communication skills
- Ability to handle customer inquiries efficiently and professionally
ทักษะที่ต้องการ / Required skills
- Customer Service
- Consumer Banking
- Relationship Management
- Communication
- Problem Solving