Executive, Contact Centre
Prudential · Kuala Lumpur (Group Head Office)
Full-timeonsiteentryCustomerCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role offers an opportunity to provide exceptional telephone support to policyholders and insurance agents at Prudential's regional hub. You will handle diverse inquiries, take ownership of customer requests, and liaise with internal departments to maintain high satisfaction standards. Successful candidates will gain valuable industry knowledge through extensive training while contributing to operational excellence in an energetic, customer-centric setting.
หน้าที่ความรับผิดชอบ / Responsibilities
- Deliver outstanding telephone support to policyholders and agents
- Address customer inquiries with accurate, courteous, and prompt solutions
- Manage customer expectations and take full ownership of reported issues
- Collaborate across internal departments to resolve complex customer concerns
- Stay informed on updated products and services to ensure superior service delivery
- Assist leadership in identifying service bottlenecks and executing workflow improvements
คุณสมบัติ / Qualifications
- Diploma or Bachelor's degree in any academic discipline
- Fresh graduates or candidates with contact center background are encouraged to apply
- Proficiency in spoken and written English
- Excellent telephone etiquette, clear articulation, and empathetic listening abilities
- Self-motivated team player capable of thriving in a fast-paced setting
- Prior experience managing international calls is an advantage
ทักษะที่ต้องการ / Required skills
- Customer Service
- Call Center Operations
- English Communication
- Active Listening
- Problem Solving
ทักษะเพิ่มเติม / Nice to have
- Mandarin
- Chinese Dialects
- International Call Handling
สวัสดิการ / Benefits
- Comprehensive onboarding training conducted in Malaysia or Singapore