MGR (Sr Executive), Account Servicing, COPC
UOB · Jalan Othman (City Area)
Full-timeonsiteseniorCustomerCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role focuses on ensuring precise and timely processing of financial and operational requests within card and merchant services. The position involves verifying documentation, coordinating with internal teams and external providers, and supporting system improvements. You will also address inquiries and manage issue resolution to maintain service level agreements.
หน้าที่ความรับผิดชอบ / Responsibilities
- Verify financial entries and instructions for completeness and authorization
- Assign requests for data entry and review accuracy of processed data
- Manage enrollment, termination, and redemption requests with service providers
- Participate in process improvement and system enhancement projects, including UAT
- Respond to inquiries from business and support units promptly
- Gather system issue information and escalate to the Help Desk
คุณสมบัติ / Qualifications
- Hold a Bachelor’s degree or equivalent qualification
- Experience in card operations and reconciliation is beneficial
- Proficient in Microsoft Excel, including advanced functions and Power Query
- Possess strong analytical and problem-solving capabilities
- Demonstrate effective communication and coordination skills
- Ability to work independently, manage multiple tasks, and meet deadlines
ทักษะที่ต้องการ / Required skills
- Microsoft Excel
- Analytical Skills
- Problem Solving
- Communication
- Coordination
- Time Management
ทักษะเพิ่มเติม / Nice to have
- Card Operations
- Reconciliation
- Power Query