Unified Communications Lead
UOB · The Gardens North Tower
Full-timeonsiteseniorOtherTechnology
รายละเอียดงาน / Description
Based in Malaysia, this role involves leading the design, deployment, and optimization of enterprise Unified Communications and Contact Center platforms. The successful candidate will manage large-scale Cisco UC environments and support Microsoft Teams Voice integrations. This position requires acting as a high-level escalation point for critical incidents and collaborating with various stakeholders to ensure solutions meet security and operational requirements.
หน้าที่ความรับผิดชอบ / Responsibilities
- Lead design and optimization of UC and Contact Center platforms
- Manage and support Cisco UC environments (CUCM, Unity, Expressway)
- Maintain SIP trunking, SBCs, and voice gateways
- Support Microsoft Teams Voice integration and telephony migration
- Administer call recording and workforce optimization platforms
- Drive platform upgrades, capacity planning, and disaster recovery
คุณสมบัติ / Qualifications
- 7+ years in Enterprise Unified Communications and Collaboration
- 5+ years managing Cisco Unified Communications environments
- Hands-on experience with CUCM, Cisco Unity, UCCX/UCCE
- Proficiency with SIP Trunks, SBCs, and Voice Gateways
- Experience supporting enterprise contact center technologies
- Experience with Microsoft Teams Voice or Direct Routing
ทักษะที่ต้องการ / Required skills
- Unified Communications
- Cisco UC
- CUCM
- Cisco Unity
- UCCX
- UCCE
- SIP Trunking
- SBCs
- Voice Gateways
- Microsoft Teams Voice
ทักษะเพิ่มเติม / Nice to have
- NICE
- Verint