Ops Support Executive, EUC & Svc Desk
Singtel · Singapore, Singapore
Full-timeonsitemidOperationsTechnology
รายละเอียดงาน / Description
Based in Singapore, this role serves as the primary technical contact for end users, delivering dependable desktop and service desk assistance across various IT issues. The specialist resolves tickets within established service level agreements and ensures standard IT software and licensing compliance. Additional duties include guiding junior team members and coordinating small-scale implementation projects.
หน้าที่ความรับผิดชอบ / Responsibilities
- Deliver direct end-user desktop support, troubleshooting hardware and software issues promptly
- Handle incident management lifecycle including logging, prioritization, resolution, and escalation
- Execute operating system imaging, re-imaging, and workstation setup tasks
- Manage hardware asset inventories and maintain accurate tracking records
- Prepare standard operating procedures, documentation, and troubleshooting work instructions
- Mentor junior engineers and oversee minor IT rollouts such as operating system upgrades
คุณสมบัติ / Qualifications
- Diploma or ITE certification with at least 4 years of hands-on desktop support experience
- At least 3 years working with Microsoft Windows 10 and Microsoft Office 365 environments
- Solid foundation in Active Directory, OneDrive, basic networking, servers, and cloud concepts
- Certification in CompTIA (A+, Security+, Network+) or Microsoft desktop credentials
- Strong English communication skills, both written and oral
- Previous experience with remote support tools or IT helpdesk ticketing environments
ทักษะที่ต้องการ / Required skills
- Desktop Support
- Windows 10
- Microsoft Office 365
- Active Directory
- Troubleshooting
- Asset Management
- OS Imaging
ทักษะเพิ่มเติม / Nice to have
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- IT Helpdesk
- Cloud Technologies
- Project Management