Technical Service Desk Agent-Japanese speaker
Accenture · Ho ChiMinh, Viettel Building
Full-timeonsitejuniorTechTechnology
รายละเอียดงาน / Description
Based in Vietnam, this role involves providing first-level technical support to clients, primarily in Japanese. You will diagnose and resolve various technical issues, ensuring accurate record-keeping and a positive client experience. This position requires strong communication skills and the ability to troubleshoot hardware, software, and connectivity problems.
หน้าที่ความรับผิดชอบ / Responsibilities
- Provide initial technical support via multiple channels in Japanese
- Troubleshoot hardware, software, and network issues
- Document client interactions and resolutions accurately
- Escalate complex problems to specialized teams
- Assist users with software installation and configuration
- Monitor and follow up on assigned support tickets
คุณสมบัติ / Qualifications
- Fluent or business-level Japanese communication skills
- At least one year of technical support experience
- Working knowledge of computer systems and applications
- Strong analytical and problem-solving abilities
- Excellent customer service and interpersonal skills
- Ability to explain technical information clearly to non-technical users
ทักษะที่ต้องการ / Required skills
- Japanese
- Technical Support
- Troubleshooting
- Customer Service
- Communication
- Ticketing Systems
- Hardware
- Software
- Networking