Analyst, Collection Specialist (Back End), Consumer Credit Risk, Risk Management Group
DBS Bank · Singapore - East
Full-timeonsitejuniorOperationsBankingCollectionsRisk ManagementCredit RiskOperations
รายละเอียดงาน / Description
Based in Singapore, this role focuses on recovering overdue balances by actively engaging with delinquent account holders before accounts reach charge-off status. The specialist evaluates customer financial situations to negotiate viable repayment terms while mitigating risk for the bank. Additionally, the position involves executing administrative tasks, recommending legal proceedings when necessary, and adhering strictly to regulatory compliance standards.
หน้าที่ความรับผิดชอบ / Responsibilities
- Engage customers with 90 to 150 days past-due accounts to secure payments before charge-off
- Negotiate realistic repayment schedules and settlement structures for distressed borrowers
- Recommend delinquent accounts for legal action or set-off rights under bank policies
- Trace alternate contact details and connect with joint borrowers when primary details are missing
- Handle collection administration including record updates, payment instructions, and data collation
- Escalate complex or irregular accounts to team leads while maintaining compliance standards
คุณสมบัติ / Qualifications
- Degree or Diploma with 2 to 3 years of relevant experience
- Demonstrated capability to handle difficult debtor situations with composure and independence
- Strong interpersonal, verbal, and written communication skills
- Sound analytical mindset and reliable decision-making abilities
- Aptitude for understanding diverse consumer credit products
- Proficiency in Microsoft Office tools
ทักษะที่ต้องการ / Required skills
- Debt Collection
- Credit Risk
- Negotiation
- Customer Communication
- Case Escalation
- Microsoft Office
- Risk Management
ทักษะเพิ่มเติม / Nice to have
- Call Centre
- Telemarketing
- Customer Service
- Legal Proceedings