Service Introduction Manager
UOB · The Gardens North Tower
Full-timeonsiteseniorOtherOperations
รายละเอียดงาน / Description
Based in Malaysia, this role involves establishing structured processes for introducing new service capabilities within UOB's Innovation Hub 2. The manager will collaborate with stakeholders to define operational requirements, ensure due diligence, and manage risks for new service implementations. This position is crucial for transitioning new services into business-as-usual operations and reporting progress to management.
หน้าที่ความรับผิดชอบ / Responsibilities
- Create structured processes for new service introduction
- Define operational and transition requirements with stakeholders
- Ensure thorough due diligence for new service delivery
- Identify and mitigate implementation and performance risks
- Agree on success criteria and monitor results through reporting
- Communicate new service implementation and transition plans
คุณสมบัติ / Qualifications
- Bachelor's degree in Business Administration, Project Management, or IT
- 8-9 years of experience in PMO or project coordination
- Experience in shared service centre offshoring and transition management is preferred
- Excellent analytical and problem-solving abilities
- Strong written and verbal communication and interpersonal skills
- Ability to work independently and collaboratively in a dynamic environment
ทักษะที่ต้องการ / Required skills
- Project Management
- Stakeholder Management
- Risk Management
- Analytical Skills
- Problem Solving
- Communication
- Interpersonal Skills
ทักษะเพิ่มเติม / Nice to have
- Transition Management
- Offshoring