Assistant Relationship Manager - Mandarin Speaker
DBS Bank · Jakarta Head Office
Full-timeonsitejuniorCustomerCustomer Service
รายละเอียดงาน / Description
Based in Indonesia, this position serves as the primary liaison for corporate clients to resolve inquiries and provide high-quality support across multiple communication channels. The employee manages customer requests, performs investigations, and maintains accurate records in line with banking regulations. The role demands strong cross-functional coordination and multilingual fluency to deliver exceptional client satisfaction.
หน้าที่ความรับผิดชอบ / Responsibilities
- Address and resolve corporate client requests via phone, email, and live chat
- Perform detailed investigations to solve complex customer matters and escalate when required
- Maintain and update client records and operational databases accurately
- Collaborate with internal departments to facilitate seamless customer service workflows
- Achieve service level metrics, quality benchmarks, and turnaround times
- Uphold stringent data privacy policies and customer confidentiality standards
คุณสมบัติ / Qualifications
- Fluency in Mandarin, English, and Bahasa Indonesia
- Experience in customer support, corporate client handling, or banking operations
- Strong problem-solving and analytical capabilities
- Excellent verbal and written communication skills
- Ability to handle multitasking in a dynamic environment
ทักษะที่ต้องการ / Required skills
- Mandarin
- English
- Bahasa Indonesia
- Customer Service
- Client Relationship Management
- Issue Resolution
- Data Entry