Generalist, Client Services, SME, Institutional Banking Group
DBS Bank · Pontianak
Full-timeonsitemidCustomerCustomer Service
รายละเอียดงาน / Description
Based in Indonesia, this role involves serving as the primary contact for Small and Medium Enterprise (SME) clients, ensuring their satisfaction and managing ongoing relationships. The Generalist will identify client financial needs, offer tailored banking solutions, and coordinate service delivery across departments. This position requires maintaining accurate client records, monitoring portfolio performance, and ensuring compliance with banking regulations.
หน้าที่ความรับผิดชอบ / Responsibilities
- Manage relationships and satisfaction for assigned SME clients
- Identify client financial needs and recommend suitable banking solutions
- Coordinate banking service delivery across various departments
- Process client requests, including account opening and transactions
- Maintain accurate client records and ensure regulatory compliance
- Monitor client portfolios and identify cross-selling opportunities
คุณสมบัติ / Qualifications
- Bachelor's degree in Finance, Business, or Economics
- 2-3 years of experience in client services or relationship management
- Strong understanding of SME banking products and market dynamics
- Excellent communication and interpersonal abilities
- Proficiency in Microsoft Office and banking systems
- Strong analytical and problem-solving skills
ทักษะที่ต้องการ / Required skills
- Client Services
- Relationship Management
- SME Banking
- Financial Analysis
- Communication
- Interpersonal Skills
- Microsoft Office
- Banking Systems
- Problem Solving
- Compliance
สวัสดิการ / Benefits
- Competitive salary package
- Comprehensive benefits package
- Dynamic work environment
- Opportunities for professional development
- Recognition for achievements