Service Executive - Pondok Indah
UOB · Jakarta Selatan (City Area)
Full-timeonsitejuniorCustomerBankingCustomer ServiceConsumer BankingRetail BankingJakarta
รายละเอียดงาน / Description
Based in Indonesia, this frontline role involves delivering exceptional customer support within the Pondok Indah branch. The position is responsible for welcoming visitors, providing immediate guidance, and handling essential account servicing requests. In addition, the specialist supports branch sales goals, consumer banking initiatives, and client retention while ensuring operational losses are kept to a minimum.
หน้าที่ความรับผิดชอบ / Responsibilities
- Welcome and guide branch visitors with their everyday banking transactions and service requests
- Address customer inquiries efficiently to ensure high levels of client satisfaction
- Support branch commercial goals by participating in sales initiatives and product promotions
- Deepen client relationships to improve retention across consumer banking lines
- Comply with operational procedures and controls to minimize branch losses
คุณสมบัติ / Qualifications
- Strong interpersonal and verbal communication skills for customer engagement
- Demonstrated competency in executing branch service operations and problem resolution
- Customer-oriented approach with an interest in consumer retail banking
- Ability to collaborate effectively within a fast-paced branch team environment
ทักษะที่ต้องการ / Required skills
- Customer Service
- Retail Banking
- Branch Operations
- Relationship Management
- Communication