Branch Service Manager
UOB · City Square (City Area)
Full-timeonsitemidCustomerBankingCustomer ServiceBranch OperationsRetail Banking
รายละเอียดงาน / Description
Based in Malaysia, this role oversees frontline branch customer service operations to ensure positive client experiences. You will guide visitors, handle basic servicing inquiries, and support various branch initiatives to boost sales and revenue. The position also focuses on mitigating operational risks, lowering customer attrition, and fostering long-term relationships with bank patrons.
หน้าที่ความรับผิดชอบ / Responsibilities
- Direct day-to-day customer service activities across the branch environment
- Welcome patrons and deliver guidance, support, and basic account servicing
- Aid initiatives aimed at increasing branch revenues and promoting bank products
- Maintain high client satisfaction levels to minimize customer turnover
- Identify and minimize risks of operational loss within branch workflows
- Strengthen and expand relationships with existing bank customers
คุณสมบัติ / Qualifications
- Background in customer service within retail banking or financial environments
- Demonstrated interpersonal and customer relationship management skills
- Familiarity with retail banking branch operations and service workflows
- Ability to handle customer inquiries and resolve issues effectively
ทักษะที่ต้องการ / Required skills
- Customer Service
- Branch Operations
- Relationship Management
- Client Engagement
- Loss Prevention
ทักษะเพิ่มเติม / Nice to have
- Banking Operations
- Retail Banking