CE-AF Retention Officer
UOB · Central Region (City Area)
Full-timeonsiteCustomerCustomer Service
รายละเอียดงาน / Description
Based in Singapore, this role involves delivering excellent customer service through inbound and outbound calls, addressing inquiries about credit cards, loans, and other financial products. The officer will identify cross-selling opportunities and ensure accurate documentation of customer interactions. This position requires adherence to compliance standards and meeting individual and team performance targets.
หน้าที่ความรับผิดชอบ / Responsibilities
- Manage inbound and outbound customer calls professionally
- Address inquiries regarding credit cards, loans, and other products
- Identify and pursue cross-selling opportunities for financial products
- Maintain accurate records of customer interactions in CRM systems
- Follow up on pending documentation and application requirements
- Ensure compliance with data privacy and operational guidelines
- Escalate complex issues to relevant teams
- Achieve individual and team performance targets
ทักษะที่ต้องการ / Required skills
- Customer Service
- Credit Card Products
- Loan Products
- Financial Products
- Cross-selling
- CRM Systems
- Documentation
- Compliance Standards
- Data Privacy
- Operational Guidelines
สวัสดิการ / Benefits
- Five-day work week