Customer Service Fulfillment Officer (Outsourcing)
UOB · Ho Chi Minh (City Area)
Full-timeonsiteCustomerCustomer Service
รายละเอียดงาน / Description
Based in Vietnam, this role involves providing professional customer service and fulfilling requests for banking clients. The officer will handle outbound calls, emails, and mail, ensuring timely resolution of customer inquiries and maintaining high service standards. This position requires strong communication skills and the ability to manage customer interactions effectively.
หน้าที่ความรับผิดชอบ / Responsibilities
- Handle outbound calls and contacts according to procedures
- Ensure customer requests are resolved promptly by relevant teams
- Prepare and send formal letters to customers using standard templates
- Interact professionally with customers via phone, email, and mailbox
- Provide information on bank services to enhance customer relationships
- Process financial entries and adjustments on customer accounts
คุณสมบัติ / Qualifications
- Diploma or Degree in any field
- Excellent interpersonal and communication skills in English
- Strong customer service abilities and a team-oriented approach
- Ability to work under pressure, motivated, meticulous, and analytical
- Proficiency in Microsoft Office (Excel, Word, Email)
- High level of listening and comprehension skills
ทักษะที่ต้องการ / Required skills
- Customer Service
- Communication
- English
- Teamwork
- Problem Solving
- Microsoft Office
ทักษะเพิ่มเติม / Nice to have
- Call Center Experience