Associate Engineer, Service Desk (Networks)
Singtel · Singapore, Singapore
Full-timeonsiteentryEngineeringTechnology
รายละเอียดงาน / Description
Based in Singapore, this position acts as the primary technical point of contact delivering front-line network service desk assistance for internal and external end-users. The role focuses on identifying, troubleshooting, and resolving incoming technical issues while coordinating escalations across engineering teams. You will help drive customer satisfaction through proactive ticket handling and incident management in a round-the-clock environment.
หน้าที่ความรับผิดชอบ / Responsibilities
- Deliver prompt and reliable network support to users across phone and digital channels within defined SLAs.
- Serve as the primary liaison and initial troubleshooting contact between end-users and secondary support teams.
- Diagnose basic issues, perform remote inquiries, and deliver timely resolutions.
- Maintain clear documentation of all requests, incidents, and troubleshooting notes inside the ticketing system.
- Track active tickets and coordinate cross-functional escalations until full resolution is achieved.
- Suggest operational process updates and maintain knowledge base resources.
คุณสมบัติ / Qualifications
- Diploma or Degree in Information Technology, Computer Engineering, or related technical disciplines.
- Fresh graduates welcome; no prior formal work experience is necessary.
- Comfortable supporting rotating shifts on a 24/7 operational schedule.
- Basic understanding of networking hardware, internet protocols, and standard architectures.
- Strong verbal and written English communication capabilities with a customer-first mindset.
- Analytical mindset capable of creative troubleshooting and receiving feedback.
ทักษะที่ต้องการ / Required skills
- Computer Networking
- Technical Support
- Customer Service
- Incident Management
- Troubleshooting
- Ticketing Systems
ทักษะเพิ่มเติม / Nice to have
- Telecommunications
- 4G
- 5G
- LTE
- VoLTE