AVP, Service Manager - Privilege Banking (Puchong)
UOB · Puchong (City Area)
Full-timeonsiteseniorCustomerCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role leads service excellence and customer satisfaction for Privilege Banking at the Puchong branch. The candidate will champion digital banking adoption, oversee compliance and risk standards, and mentor branch colleagues. Additionally, the role involves identifying business referral opportunities and executing client onboarding initiatives to drive branch growth.
หน้าที่ความรับผิดชอบ / Responsibilities
- Deliver outstanding customer service and resolve inquiries through first-contact resolution
- Promote and train clients on utilizing digital and self-service banking options
- Lead branch briefings and coach team members on service standards and digital proficiency
- Ensure strict adherence to operational controls, audit procedures, and regulatory compliance
- Oversee account opening and monitor transactions for suspicious activity
- Drive client acquisition efforts and identify referral opportunities for bank products
คุณสมบัติ / Qualifications
- Proven track record in retail banking operations or customer service management
- Strong knowledge of branch operational compliance, risk management, and regulatory guidelines
- Demonstrated leadership capabilities to coach and develop front-line branch staff
- Excellent communication, interpersonal, and client engagement skills
- Familiarity with digital banking platforms and customer onboarding processes
ทักษะที่ต้องการ / Required skills
- Customer Service
- Privilege Banking
- Branch Operations
- Operational Risk
- Regulatory Compliance
- Team Leadership
- Digital Banking