Fraud Authorization Officer
UOB · Ho Chi Minh (City Area)
Full-timeonsitemidOtherCustomer Service
รายละเอียดงาน / Description
Based in Vietnam, this role focuses on detecting and preventing fraud while maintaining customer experience and minimizing financial losses. The officer will monitor suspicious transactions, make informed decisions based on operating guidelines, and contact customers to resolve potential fraud cases. This position requires working flexible 24/7 shifts to ensure continuous coverage and timely resolution of alerts.
หน้าที่ความรับผิดชอบ / Responsibilities
- Review suspicious transactions from fraud detection systems
- Make sound judgments on alerts to minimize fraud losses
- Analyze transactional activities to detect suspicious fraud
- Contact customers to verify suspected fraudulent transactions
- Prepare and submit daily, weekly, and shift reports
- Proactively escalate and follow up on system and fraud incidents
คุณสมบัติ / Qualifications
- Bachelor's degree in Banking, Finance, or a related field
- At least 3-5 years of relevant experience
- Fluent in reading, writing, and speaking English
- Willingness to work rotating 24/7 shifts
- Ability to work with minimal supervision and prioritize tasks
- Strong analytical and problem-solving skills
ทักษะที่ต้องการ / Required skills
- Fraud Detection
- Transaction Monitoring
- Risk Management
- Customer Communication
- Analytical Skills
- Problem Solving
- English Fluency
ทักษะเพิ่มเติม / Nice to have
- Card Operations
- Authorization
- Banking Services
- Call Center
- Retail Experience