Service Manager (Jln Kelawei)
UOB · Jalan Kelawei (City Area)
Full-timeonsiteCustomerCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role focuses on delivering exceptional customer service and promoting digital banking solutions within a branch setting. The Service Manager will manage customer inquiries, ensure operational compliance, and support customer acquisition efforts. This position involves coaching staff, leading service initiatives, and contributing to business referrals.
หน้าที่ความรับผิดชอบ / Responsibilities
- Professionally handle customer queries and direct them appropriately
- Process customer requests promptly and accurately
- Build customer rapport through positive interactions and excellent service
- Promote and educate customers on digital and self-service platforms
- Ensure compliance with operational controls and regulatory requirements
- Support customer acquisition and identify cross-selling opportunities
ทักษะที่ต้องการ / Required skills
- Customer Service
- Digital Advocacy
- Operational Control
- Compliance
- Customer Acquisition
- Coaching