AVP, Privilege Banking Service Manager
UOB · Southkey Mozek (City Area)
Full-timeonsitemidCustomerCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role involves managing service operations within a branch, ensuring high standards for customer experience. The manager will oversee customer interactions, promote digital banking solutions, and resolve inquiries and complaints. This position is crucial for driving service initiatives and maintaining operational efficiency in a privilege banking setting.
หน้าที่ความรับผิดชอบ / Responsibilities
- Manage branch customer flow and ensure service standards are met
- Handle customer inquiries and provide follow-up on banking products
- Promote and assist with digital banking adoption and issue resolution
- Investigate and escalate customer complaints, fraud, and disputes
- Drive branch service initiatives and conduct staff briefings
- Process and authorize frontline banking transactions and administrative tasks
คุณสมบัติ / Qualifications
- Hold a recognized degree in any discipline
- Minimum of two years' experience in branch or banking operations
- Possess a strong customer service mindset and passion for exceeding expectations
- Demonstrate strong teamwork and collaborative skills
- Exhibit effective interpersonal and communication abilities
- Have sound problem-solving and issue-resolution skills
ทักษะที่ต้องการ / Required skills
- Customer Service
- Banking Operations
- Digital Banking
- Problem Solving
- Communication
- Teamwork