AVP, BMO Customer Engagement Team (CET) - AML (Kuala Lumpur)
UOB · Kuala Lumpur (City Area)
Full-timeonsiteOtherCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role involves proactively engaging customers to gather essential Know Your Customer (KYC) documents and information. The successful candidate will ensure compliance with regulatory standards and internal policies while providing clear guidance on submission processes. This position requires meticulous tracking of requests, accurate record updates, and effective resolution of customer inquiries related to KYC requirements.
หน้าที่ความรับผิดชอบ / Responsibilities
- Contact customers to request missing KYC documents and information
- Explain KYC compliance importance and guide on submission processes
- Track and follow up on outstanding KYC requests for timely completion
- Update customer records accurately with received and verified documents
- Ensure compliance with regulatory standards and internal policies
- Address customer queries and escalate complex issues as needed
ทักษะที่ต้องการ / Required skills
- KYC Compliance
- AML Regulations
- Customer Engagement
- Document Collection
- Record Management
- Regulatory Standards
- Internal Policies
- Inquiry Resolution