Telesales Analyst
UOB · Jalan Ampang (City Area)
Full-timeonsiteSalesSales
รายละเอียดงาน / Description
Based in Malaysia, this role involves engaging existing bank customers to promote financial products, specifically credit card installment lending. The successful candidate will make outbound calls, clearly explain product features, and identify customer needs to offer suitable financial solutions. This position requires maintaining accurate call records and adhering to bank policies while delivering excellent customer service.
หน้าที่ความรับผิดชอบ / Responsibilities
- Promote credit card installment lending products
- Make outbound calls to existing customers using approved scripts
- Clearly explain product features, pricing, and promotions
- Identify customer needs and provide suitable financial solutions
- Handle inquiries, address concerns, and escalate issues
- Convert leads into sales ethically and accurately
ทักษะที่ต้องการ / Required skills
- Customer Service
- Sales
- Communication
- Active Listening
- Product Promotion