Call Center (English)

รายละเอียดงาน / Description

• Handle inbound customer calls, inquiries, and service requests professionally, accurately, and promptly.
• Provide clear and comprehensive information regarding products, services, promotions, and company policies.
• Process customer requests such as account updates, service cancellations, and other related transactions in accordance with company procedures.
• Accurately record customer interactions, inquiries, complaints, and resolutions in the designated system.
• Follow up on customer issues and ensure they are fully resolved while keeping customers informed of progress and outcomes.
• Manage and resolve escalated or complex customer concerns that require advanced problem-solving skills and product knowledge.
• Investigate root causes of customer issues and recommend effective corrective actions and preventive measures.
• Coordinate with internal departments to facilitate timely and satisfactory resolution of customer concerns.
• Make appropriate decisions and take corrective actions within the scope of assigned authority.
• Adhere to customer service standards, performance metrics, and operational procedures.
• Maintain a positive and professional company image in all customer interactions.
• Focus on enhancing customer satisfaction, loyalty, and overall customer experience.
• Provide constructive feedback and recommendations to improve team performance, service quality, and customer support processes.