Customer Service Specialist (PLUK)
Prudential · Metro Manila
Full-timeonsiteCustomerCustomer Service
รายละเอียดงาน / Description
Based in the Philippines, this role involves interacting with customers across various channels to address inquiries, resolve complaints, and provide product information. The specialist will ensure timely and accurate responses, analyze customer data to recommend solutions, and promote digital tools. This position is crucial for maintaining high customer satisfaction and embedding a customer-obsessed culture within the organization.
หน้าที่ความรับผิดชอบ / Responsibilities
- Serve as the primary contact for non-face-to-face customer interactions.
- Provide accurate and timely responses to customer inquiries and requests.
- Collect and analyze customer data to suggest value-added solutions.
- Resolve customer incidents and issues, escalating when necessary.
- Promote the use of digital tools and platforms to customers.
- Handle multi-channel roles including inbound calls, outbound calls, emails, and social media messages.
คุณสมบัติ / Qualifications
- Ability to provide personalized service based on customer segments.
- Proficiency in handling incoming calls, resolving complaints, and providing information.
- Experience with outbound calls for campaigns, surveys, and issue resolution.
- Skill in responding to emails and social media messages.
- Capability to validate customer identity and update contact information.
- Commitment to achieving daily productivity targets and maintaining quality standards.
ทักษะที่ต้องการ / Required skills
- Customer Service
- Communication
- Problem Solving
- Data Analysis
- Digital Literacy
- Customer Engagement
ทักษะเพิ่มเติม / Nice to have
- Social Media Management
- Ticketing Systems
- Process Improvement