Application Support Engineer
Accenture · Manila
Full-timeonsiteseniorTechTechnology
รายละเอียดงาน / Description
Based in the Philippines, this Application Support Engineer role focuses on maintaining and optimizing critical enterprise software systems. The selected specialist will analyze system behavior, troubleshoot complex issues, and ensure operational continuity across diverse business platforms. Working collaboratively as a subject matter expert, the engineer will also guide team members, drive technical decisions, and deliver reliable solutions for mission-critical applications.
หน้าที่ความรับผิดชอบ / Responsibilities
- Act as a subject matter expert while guiding and mentoring team members
- Make informed team decisions and contribute to cross-functional technical strategies
- Deliver timely troubleshooting and resolutions for multi-team technical challenges
- Liaise with key stakeholders to prioritize and handle critical system incidents
- Create and maintain comprehensive documentation for support processes and configurations
คุณสมบัติ / Qualifications
- Minimum of five years of experience working with Azure OpenAI Service
- Deep understanding of deploying and managing cloud-based AI tools
- Demonstrated background troubleshooting AI-driven applications within production environments
- Familiarity with incorporating AI capabilities into enterprise software solutions
- Strong capability to examine logs and telemetry metrics for root-cause diagnosis
- Proficiency with automation and scripting to streamline operational incident workflows
ทักษะที่ต้องการ / Required skills
- Azure OpenAI Service
- Application Support
- Cloud AI Deployment
- Troubleshooting
- Production Monitoring
- Telemetry Analysis
- Scripting
- Automation