Svc Delivery Mgr, Svc(IMS) Ldrship
Singtel · Singapore, Singapore
Full-timeonsitemidOtherOperations
รายละเอียดงาน / Description
Based in Singapore, this role involves managing daily support for medium-scale maintenance projects, ensuring customer requirements and Service Level Agreements are met. The position requires overseeing a team to conduct health checks, monitor applications, handle customer queries, and resolve incidents. You will also assist senior managers in training junior team members and act as a central point for support-related issues.
หน้าที่ความรับผิดชอบ / Responsibilities
- Manage daily support for maintenance projects, meeting customer SLAs
- Oversee health checks, application monitoring, and incident resolution
- Train and guide junior team members
- Act as a focal point for support queries and issues
- Review and approve service requests, schedules, and resource needs
- Liaise with vendors and customer technical teams for smooth operations
คุณสมบัติ / Qualifications
- At least 5 years in IT Infrastructure Support
- Knowledge of ITIL best practices for Incident, Problem, Change Management
- Familiarity with network devices, server administration, and cloud platforms
- Experience with monitoring tools and security fundamentals
- Ability to interpret system logs and perform root cause analysis
- Degree or Diploma in a relevant field
ทักษะที่ต้องการ / Required skills
- IT Infrastructure Support
- ITIL
- Network Configuration
- Server Administration
- Cloud Platforms
- Monitoring Tools
- Security Fundamentals
- Root Cause Analysis
- Service Management Tools
- Customer Relationship Management