Ops Support Executive, EUC & Svc Desk (Ignite ITE Graduate Programme)
Singtel · Singapore, Singapore
Full-timeonsiteentryOtherTechnology
รายละเอียดงาน / Description
Based in Singapore, this role involves providing daily operational support for end-user computing platforms within a facility management context. The position requires troubleshooting client platform issues, responding to incidents, and fulfilling service requests. It is part of a graduate program designed to help fresh graduates gain hands-on experience and professional development.
หน้าที่ความรับผิดชอบ / Responsibilities
- Install and support facility management for client platforms
- Troubleshoot client platform problems
- Respond to and resolve incidents, providing status updates
- Process service requests related to client platforms
- Monitor service levels and maintain system configurations
- Participate in client platform implementation and upgrade projects
คุณสมบัติ / Qualifications
- Proficiency in desktop troubleshooting
- Familiarity with iOS and Android devices
- Strong communication and interpersonal abilities
- Nitec/Higher Nitec in an IT-related field
ทักษะที่ต้องการ / Required skills
- Desktop Troubleshooting
- iOS
- Android
- Communication Skills
- Interpersonal Skills
ทักษะเพิ่มเติม / Nice to have
- Microsoft Windows OS
- Microsoft Office Suite
- Cloning Tools
- MAC OS
- Antivirus Software
- Malware Software