Branch Service Officer (Outsourcing)
UOB · Ho Chi Minh (City Area)
Full-timeonsiteentryCustomerCustomer Service
รายละเอียดงาน / Description
Based in Vietnam, this role delivers essential frontline guest management and operational support at the branch. The successful candidate welcomes arriving clients, facilitates client appointments with relationship managers, and logs safe deposit box visits. Additionally, the role maintains branch efficiency by assisting with document archiving, statement generation, mail distribution, and office supply tracking.
หน้าที่ความรับผิดชอบ / Responsibilities
- Welcome branch visitors and connect them with the appropriate relationship managers
- Oversee safe deposit box access requests and track daily transactions in records
- Collect trade documents from clients and route them to trade specialists
- Perform electronic document scanning, filing, and long-term archive storage coordination
- Handle inbound and outbound mail, courier services, and bank statements
- Monitor stationery levels, compile monthly replenishment orders, and gather authorized stamps
คุณสมบัติ / Qualifications
- Degree or Diploma in Banking, Finance, or a relevant area of study
- Passionate customer service attitude with professional etiquette and presentation
- Strong interpersonal, verbal comprehension, and spoken communication abilities
- Effective organization, multitasking capabilities, and strong attention to detail
- Proficiency in basic computer tools including Microsoft Office applications
- Fluency in written and conversational English
ทักษะที่ต้องการ / Required skills
- Customer Service
- Front Office Administration
- Document Archival
- English
- Microsoft Office
- Time Management