Contact Center AI Solution Consultant
Accenture · Taguig
Full-timeonsitemidConsultingConsultingArtificial IntelligenceContact CenterGoogle CloudCustomer Experience
รายละเอียดงาน / Description
Based in the Philippines, this role focuses on driving transformation initiatives for global clients by leveraging Google Contact Center AI solutions. You will collaborate closely with cross-functional teams to design, architect, and implement cutting-edge customer experience strategies and platforms. The consultant will also lead client discovery sessions, support pre-sales proposals, and translate business challenges into technical roadmaps.
หน้าที่ความรับผิดชอบ / Responsibilities
- Architect and implement customer experience solutions using the Google CCAI product suite
- Facilitate design thinking sessions to define Gen AI strategy and optimize business value
- Assess client contact center capabilities and construct strategic improvement roadmaps
- Liaise with technical developers to translate functional requirements into live applications
- Support CCaaS migration projects utilizing agile delivery and continuous development frameworks
- Contribute to pre-sales efforts, RFP responses, solution demonstrations, and reusable asset creation
คุณสมบัติ / Qualifications
- At least 5 years of practical experience with Google CCAI platforms like Dialogflow and Insights
- Proven background in architecting end-to-end customer service and contact center transformations
- Demonstrated capability in developing Generative AI use cases across varied industries
- Exceptional storytelling, presentation, and communication skills suitable for executive audiences
- Demonstrated success collaborating within large, globally distributed project teams
- Strong comfort navigating ambiguity and operating with a problem-solving mindset
ทักษะที่ต้องการ / Required skills
- Google CCAI
- Dialogflow CX
- Vertex AI
- Generative AI
- Contact Center Architecture
- Design Thinking
- Pre-sales
- Agile Delivery
ทักษะเพิ่มเติม / Nice to have
- Amazon Lex
- IBM Watson
- Genesys
- Amazon Connect
- Microsoft Power Virtual Agents
- CCaaS
สวัสดิการ / Benefits
- Experience delivering high-impact projects for major Global 2000 enterprises
- Co-creation opportunities alongside top strategy and enterprise leaders
- Personalized learning programs to enhance consulting acumen and technological skills
- Inclusive and collaborative international workplace culture