IT Service Engineers
Singtel · Singapore, Singapore
Full-timeonsitejuniorOtherTechnology
รายละเอียดงาน / Description
Based in Singapore, this role provides essential desktop support as the primary contact for customers, addressing various IT issues and inquiries. The position involves promptly assisting users, resolving incidents, and ensuring software and licenses comply with established standards. You will also contribute to maintaining customer satisfaction and service level agreements.
หน้าที่ความรับผิดชอบ / Responsibilities
- Guide the team and resolve escalated incidents from desktop support engineers
- Provide desktop support services to end-users, prioritizing and documenting requests
- Perform system imaging and re-imaging tasks
- Conduct asset inventories
- Escalate technical issues to third-party vendors or resolver groups
- Update incident records and create/update work instructions
คุณสมบัติ / Qualifications
- Minimum Diploma graduate with 1-2 years in desktop support
- 1-2 years experience with Microsoft Windows 10 and Office 365
- Clear spoken and written English communication skills
- Possess a relevant Microsoft 365 or Azure certification
- Demonstrated knowledge in supporting workstations and related components
- Good coordination skills and ability to prioritize with urgency
ทักษะที่ต้องการ / Required skills
- Desktop Support
- Windows 10
- Microsoft Office 365
- Troubleshooting
- Incident Management
- Communication Skills
ทักษะเพิ่มเติม / Nice to have
- IT Helpdesk
- Call Center Support
- Remote Support
- Microsoft 365 Certified
- Azure Administrator
- Azure Security Engineer