Branch Service Manager (Kota Kinabalu) (Contract)
UOB · Kota Kinabalu (City Area)
ContractonsitemidCustomerBankingCustomer ServiceOperationsBranch ManagementContract
รายละเอียดงาน / Description
Based in Malaysia, this role oversees branch customer service operations to ensure an exceptional banking experience for all visitors. The successful candidate will guide customers, handle general service requests, and support daily branch activities to drive client satisfaction and revenue growth. You will also help minimize operational losses, uphold operational excellence, and strengthen existing relationships to reduce attrition.
หน้าที่ความรับผิดชอบ / Responsibilities
- Welcome and assist branch visitors with their day-to-day banking needs
- Provide clear guidance and direction on banking products and services
- Handle routine customer service transactions and servicing inquiries efficiently
- Support sales and product campaigns to help meet branch revenue targets
- Ensure daily banking operations comply with standards to reduce losses and errors
- Maintain strong client relationships to improve retention and service satisfaction
คุณสมบัติ / Qualifications
- Experience in customer service or branch banking operations
- Strong interpersonal and customer handling skills
- Good operational and problem-solving abilities within a retail banking setting
- Effective verbal and written communication skills in English and local languages
ทักษะที่ต้องการ / Required skills
- Customer Service
- Branch Operations
- Retail Banking
- Client Relationship Management
- Operations Management