Assistant Manager - Major Claims
Prudential · Kuala Lumpur (Group Head Office)
Full-timeonsitemidCustomerCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role involves processing and approving both major and minor insurance claims, including those exceeding assessor authority. The Assistant Manager will also support agency inquiries, participate in projects to improve operational efficiency, and supervise team members in daily operations. This position requires managing claim-related requests, handling customer and agent inquiries, and providing guidance to junior staff on complex cases.
หน้าที่ความรับผิดชอบ / Responsibilities
- Process and approve insurance claims, both major and minor
- Assist with higher-level claim approvals when needed
- Provide support for agency inquiries
- Participate in projects to enhance operational efficiency
- Supervise subordinates in daily operational tasks
- Handle system-related inquiries from internal staff
ทักษะที่ต้องการ / Required skills
- Insurance Claims Processing
- Major Claims Approval
- Minor Claims Approval
- Claims Management
- Operational Efficiency Improvement
- Team Supervision
- Agency Inquiry Handling
- System Inquiry Resolution