Service Executive - PCP
UOB · Jakarta Selatan (City Area)
Full-timeonsiteOtherCustomer Service
รายละเอียดงาน / Description
Based in Indonesia, this role involves providing comprehensive banking services and product information to customers. The Service Executive will manage customer requests, maintain strong relationships, and actively cross-sell bank products. Key responsibilities include ensuring compliance with banking regulations and contributing to daily and monthly reporting.
หน้าที่ความรับผิดชอบ / Responsibilities
- Provide information on bank services and products to customers
- Process customer requests for various banking products and services, adhering to KYC and AML regulations
- Build and maintain strong customer relationships
- Actively cross-sell bank products and services
- Handle and follow up on customer complaints with relevant departments
- Update customer data in compliance with KYC principles
ทักษะที่ต้องการ / Required skills
- Banking Services
- Banking Products
- Customer Request Processing
- KYC Regulations
- AML Regulations
- Cross-selling
- Customer Data Management
- Regulatory Compliance
- Customer Complaint Handling
- Reporting