DE033964-Customer Service Associate
Accenture · Cebu City
Full-timehybridentryCustomerCustomer Service
รายละเอียดงาน / Description
Based in the Philippines, this hybrid role entails managing employee support inquiries and handling key offboarding administration within the team. You will coordinate document transfers between offices, assign incoming support tickets, and resolve exit-related accountability tasks. The position operates on a morning schedule with weekends off, offering an excellent opportunity to deliver reliable administrative and internal customer service.
หน้าที่ความรับผิดชอบ / Responsibilities
- Manage and transmit physical hard copies accurately between regional offices
- Respond to inquiries and allocate tickets logged via the internal support portal
- Dispatch exit-related notifications and employee communications promptly
- Review travel and expense accounts for departing staff to grant clearance
- Apply analytical problem-solving and maintain thorough attention to detail
คุณสมบัติ / Qualifications
- At least 6 months of relevant professional experience
- Proficiency with Microsoft Office applications, especially Excel and Outlook
- Effective verbal and written communication skills
- Strong organizational abilities and time management skills
- Prior experience processing high-volume transactions is advantageous
ทักษะที่ต้องการ / Required skills
- Customer Support
- Ticketing System
- Microsoft Excel
- Microsoft Outlook
- Time Management
- Document Management
ทักษะเพิ่มเติม / Nice to have
- Bulk Transaction Processing