Assistant Vice President / Vice President, GCD Omni-Channel Agile Team (Affluent Client Group and Private Wealth)
UOB · Central Region (City Area)
Full-timeonsitemidOtherOperations
รายละเอียดงาน / Description
Based in Singapore, this role focuses on leading business transformation initiatives within the branch network to enhance customer experience and operational efficiency. The position involves optimizing service channels, redesigning processes, and leveraging data analytics to drive continuous improvements. You will collaborate with various departments to implement digital solutions and ensure all initiatives comply with regulatory standards.
หน้าที่ความรับผิดชอบ / Responsibilities
- Lead business transformation to improve customer experience and efficiency.
- Optimize service channels using customer feedback and performance data.
- Redesign processes to enhance customer interactions and service delivery.
- Utilize data analytics to identify trends and improvement opportunities.
- Collaborate with teams to implement automation and digital initiatives.
- Ensure transformation initiatives meet regulatory and internal policy standards.
คุณสมบัติ / Qualifications
- Diploma or Degree in Business, Finance, Engineering, or related field.
- Minimum 5 years in banking operations, transformation, or customer experience.
- Strong knowledge of branch operations and banking processes.
- Ability to interpret data and derive actionable insights.
- Experience in agile environments with a passion for innovation.
- Strong project management and execution capabilities.
ทักษะที่ต้องการ / Required skills
- Business Transformation
- Customer Experience
- Operational Excellence
- Data Analytics
- Agile Methodologies
- Project Management
- Stakeholder Management
- Process Redesign
- Communication
- Problem Solving
ทักษะเพิ่มเติม / Nice to have
- Banking Operations
- Trainer
- Facilitator