IT Service Management Analyst - Japanese Support
Accenture · Kuala Lumpur, Vertical Corp. Tower B
Full-timeonsiteTechTechnology
รายละเอียดงาน / Description
Based in Malaysia, this role provides high-quality IT service management support to Japanese-speaking developers, merchants, and business stakeholders. The analyst will ensure operational excellence, manage daily operations, and facilitate communication between internal teams and clients. This position requires strong bilingual skills to resolve issues and contribute to process improvements.
หน้าที่ความรับผิดชอบ / Responsibilities
- Ensure smooth communication and efficient operations
- Manage daily operational tasks
- Develop and implement standardized work procedures
- Identify and mitigate potential risks
- Resolve issues in cross-cultural business transactions
- Contribute to departmental and company strategic goals
คุณสมบัติ / Qualifications
- Bachelor's degree in a relevant field
- Strong written and verbal Japanese and English communication
- Flexibility for shift schedules
- Ability to understand complex solution architectures and system integrations
- Understanding of API principles and integration patterns
- Experience providing technical support to developers or merchants via various channels
ทักษะที่ต้องการ / Required skills
- Japanese
- English
- Technical Support
- API
- System Integration
- Troubleshooting
- Technical Documentation
- Communication Skills
ทักษะเพิ่มเติม / Nice to have
- Google Apps Script
- AppSheet
- Google SQL
- BigQuery
- Looker
- Plx