Senior Operations Manager, Corp Travel
UOB · Central Region (City Area)
Full-timeonsiteseniorOperationsOperations
รายละเอียดงาน / Description
Based in Singapore, this role leads and oversees corporate travel operations, ensuring high-quality, efficient, and customer-focused services. The manager will drive operational excellence, manage team performance, and maintain client satisfaction while ensuring compliance with industry regulations. This position involves continuous improvement initiatives and acting as a key escalation point for clients.
หน้าที่ความรับผิดชอบ / Responsibilities
- Oversee daily corporate travel operations for seamless booking and fulfillment.
- Monitor performance against service level agreements and customer standards.
- Streamline workflows and enhance efficiency through process improvements.
- Manage travel disruptions and complex arrangements with minimal client impact.
- Ensure compliance with corporate policies, agreements, and industry regulations.
- Lead, coach, and develop a team of travel consultants and support staff.
คุณสมบัติ / Qualifications
- Bachelor's degree in Business, Hospitality, Tourism, or a related field.
- Minimum 8-10 years in corporate travel management or operations.
- At least 3-5 years of experience leading operational teams.
- Proven track record in managing corporate travel operations and client relationships.
- Strong understanding of corporate travel policies and risk management.
- Excellent problem-solving, decision-making, and analytical skills.
ทักษะที่ต้องการ / Required skills
- Corporate Travel Management
- Operations Management
- Team Leadership
- Client Relationship Management
- Service Delivery
- Compliance
- Process Improvement
- Travel Booking Platforms
- CRM Systems
- Microsoft Office