Executive, Policy Services
Prudential · Kuala Lumpur (Group Head Office)
Full-timeonsitemidCustomerCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role involves processing daily policy service requests from customers, focusing on accurate and timely data management. The successful candidate will update customer information, manage beneficiary nominations, and handle consent updates for various insurance policies. This position requires adherence to service level agreements and collaboration with a team lead to resolve escalated issues efficiently.
หน้าที่ความรับผิดชอบ / Responsibilities
- Process customer requests for data management across various life insurance policies
- Ensure all requests are handled according to guidelines and service standards
- Flag and escalate complex cases to the team leader for resolution
- Maintain accuracy and quality in all processed requests
คุณสมบัติ / Qualifications
- Degree holder with 1-2 years of experience in life insurance policy servicing
- Experience in customer data management functions
- Knowledge of traditional life, ILP, and term insurance plans is a plus
- Customer-oriented with strong interpersonal and communication skills
- Meticulous, detail-oriented, and able to work independently
- Proficient in MS Office
ทักษะที่ต้องการ / Required skills
- Policy Servicing
- Customer Data Management
- Problem Solving
- Attention to Detail
- Teamwork
- MS Office
ทักษะเพิ่มเติม / Nice to have
- Life Insurance Knowledge
- ILP
- Term Insurance